Contact

One channel, answered directly

hello@selahai.ai — monitored, and answered by a human rather than routed into a queue.

How support works

One channel, not a phone tree

Support runs through one channel, deliberately. Not a tiered helpdesk and not a ticket that bounces between queues — that is how a licensing deadline gets missed. Messages are read the day they arrive and answered by someone who can actually change the product, rather than by someone working from a script.

Your messagerecorded on send
Read by a humanthe day it arrives
Answered directlyby someone who can change the product

Security or privacy matters go to the same inbox and are read first. If something looks wrong with how your data is handled, say so plainly and it will be treated as urgent.

Write to us

What should we know?

Organisation, name and email are needed before this can be sent.

This sends straight to us — no email app, nothing to copy out. It is recorded the moment you press send, so if our mail provider is having a bad day your message is still here and still answered. You will get a reference number back.